Last updated: 5 May 2025
This policy outlines the conditions under which refunds are issued and details the procedures and fees associated with cancellations, rescheduling, and no-shows for appointments.
A full refund of the appointment cost can be requested and issued in the following cases:
Refunds cannot be requested, and fees may apply in the following cases:
We understand that emergencies and unforeseen events occur. Exceptions to the Late Cancellation/Rescheduling Fee ($50) and the No-Show Fee ($100) may be considered on a case-by-case basis for documented emergencies, such as:
To request an exception, patients must contact our administrative support team as soon as possible and provide valid documentation (e.g., official medical document) within 72 hours of the missed appointment.
MEDvidi reserves the right to update or modify this policy at any time without prior notice. Changes will be posted on our website and become effective immediately.